Online store terms of sale
The owner of the online store Metsaoru (hereinafter the Online Store) is OÜ Kuivatatud Headus OÜ with registry code 12660799 located at Mäealuse 4/1, Tallinn 12618.
Validity of the sales contract, goods and price information.
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. A fee for delivery of the goods is added to the price.
The delivery fee depends on the location of the buyer and the method of delivery.
The delivery fee is displayed to the buyer when ordering.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The screen will then display the amount of the fee, which can be paid via a bank link or through the following payment methods:
Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
Visa / Mastercard card payments
Finnish bank links: Aktia, Bank of Åland, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Bank, S-Bank, Säästopankki
Latvian banking links: Swedbank, SEB, Citadele and Luminor
Lithuanian banking links: Swedbank, SEB and Luminor
NB! When paying with a bank link, be sure to click the “Back to merchant” button on the bank’s page.
Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer’s bank and credit card details. The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
The owner of the online store is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
The goods are sent to the following countries: European Union countries.
To receive the goods, the buyer has the following options:
Itella parcel machines. There is no possibility to pick up the goods themselves.
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
The goods will be sent out within 3 working days from the payment for the goods. The time spent on transport is added, which is approximately 2-5 days.
In exceptional cases, the right to deliver the goods within up to 45 calendar days.
Right of withdrawal
The right of withdrawal does not apply if the buyer is a legal person.
The right of withdrawal does not apply because groceries are sold in the Online Store.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sales transaction and demand the goods back from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
Return and exchange of goods
Due to the fact that these are foodstuffs, defective / unopened products cannot be returned or exchanged after they have already been dispatched.
If, upon receipt of the goods, it is discovered that the goods are missing or defective, this should be reported within 14 days. Photos of the products, the product packaging and the product packaging box should be included. A description of which products are missing and what the defect is should be sent. Information will be sent to the e-mail address: Jaanika@metsaoru.com.
The buyer should return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
The online store will replace the defective or missing product according to the information received and the return. Upon request, upon receipt of the returned goods, the buyer shall immediately, but not later than 14 days after receiving the information, return all fees received from the buyer on the basis of the contract.
A defective product is, for example, a broken or dirty product packaging, an expired product, or a product with damaged contents.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
The cost of returning a defective product is borne by the Online Store. The cost of shipping a replacement product or a missing product is borne by the Online Store.
It is a good idea to check the products at the parcel machine and return them immediately if any defects are found.
The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer.
The online store responds to the consumer’s complaint in writing or in a form that can be reproduced in writing within 3 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer (incl. Name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online store transmits personal data to transport companies in order to deliver the goods.
The online store will send newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address email@example.com or by phone: 58317349.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform.